Claiming JobSeeker Payment (JSP) 001-19051501

This file explains how a person can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should declare as soon as possible online by means of the Services Australia website.

To get approved for JSP an individual need to:

– be of qualifying age for JSP
– fulfill Australian house requirements for JSP
– be out of work, and
– looking for work and happy to take part in activities that increase their chances of discovering a task, or
– unable to work, study or try to find work due to medical condition, health problem or injury, or
– employed or studying complete time and are unable to undertake these due to a medical condition, disease or injury and work or research study to go back to

If the consumer has actually indicated they are unable to work due to a momentary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers claiming JSP

A DSP client whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours each week, and
– their income falls below the JSP income test cut-off

For instance, a self-employed DSP client is still working 30 hours weekly, however their earnings has reduced. See Rates and Thresholds.

In all cases, check if the client is qualified to have their DSP reinstated before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they end up being certified they need to provide their savings account balances, proof of income and work separation information.

Customers can begin an early claim online. They will have the ability to finish Your individual details, Your scenarios and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the client will have less questions to address in the online claim.

Customers can not finish Review and Confirm, Next actions or submit the claim online up until within 2 week of being qualified for JSP. They will get a pointer notice 14 days before the eligibility date.

An apprehended individual might lodge a claim approximately 3 weeks before release from jail. These claims are ruled out early claims as the client is certified however not payable when they declare.

Customers moving from an existing earnings assistance payment can lodge an early claim up to 28 days before the date of credentials.

Online claims

Customers must develop a myGov account and connect their Centrelink online account to it.

Once the consumer has linked their Centrelink online account to myGov, to start an online claim for JSP they should:

– check in to myGov and gain access to their linked Centrelink online account
– guarantee their personal details are right. From the menu, pick the My details > Personal and contact information > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a reduced concern set as part of their online claim if they are:

– presently in invoice of an income support payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a task exists to the customer on their Centrelink online account homepage as much as 28 days prior to losing qualification for their existing payment.

The job will enable the client to carry out a streamlined claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for customers considered not able or inappropriate to complete an online claim or nominees. ACC should also be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC implies:

– the consumer can start a claim online and a Service Officer can take it over, or
– a Service Officer can assist a client start a claim which can then be finished by the customer in their account

Remote consumers

If the client lives in a remote area and normally uses an agent, Remote Service Centre, or phone to do company and is not able or unsuitable to complete an online claim, the consumer ought to be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team offers specialised remote service for determined remote clients.

The client needs to have:

– the remote sign showing on the Customer Overview, or
– a domestic address in a remote place

To check the address is in a remote location:

– search the town name in Office Locator
– view the Towns Result List
– view the Remoteness column

Customers with nominee plans

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to claim JSP on behalf of their principal, provide an online claim first. If they decline the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.

If a candidate is claiming on behalf of an individual, motivate the nominee to assist the individual claim JSP utilizing the individual’s Centrelink online account. If the candidate is unable or reluctant to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some situations, it might not be affordable for a customer to complete all Required tasks prior to sending their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have paused all Moving to an Area of Lower Employment Prospects (MALEP) assessments.

If the customer has actually moved address within the previous 26 weeks, Services Australia should determine if they have decreased their employment prospects by transferring to a new place.

If this holds true, the Service Officer must investigate a possible MALEP employment related exemption period.

Unemployed due to a voluntary act or misbehavior

If the client has voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to declaring, a joblessness failure or an Unemployment Non-Payment Period (UNPP) might have happened.

Do not create compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to determine a non-compliance event has actually taken place.

See Unemployment due to a voluntary act or employment misbehavior.

RapidConnect

Most task seekers undergo RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job candidates who are qualified for a referral to a Labor force Australia or employment other specialist company, will have an initial appointment booked throughout the Participation Interview. Attending this very first service provider appointment is called the job hunter’s RapidConnect requirement.

For the most part, meeting RapidConnect requirements will identify the start date of the job hunter’s earnings support payment. Note: this is subject to task candidates fulfilling any waiting durations and certification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer new task applicants to the Workforce Australia online work service. This excludes job seekers living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have actually been getting an income support payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will instantly compute this and use the appropriate rate for qualified customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might provide to customers throughout their online claim. Employer details, name and ABN, will be presented to the customer if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to confirm the employer within the claim. If a client validates the company, employment when on payment, STP pre-filled earnings will exist to the client when they report. If the client does not validate the employer, when on payment, the STP company might present to the customer once again when they report.